Investigating Hybrid Site Visits as a Methodology for Multi-Stakeholder Engagement in Contextual Requirements Analysis

Engaging stakeholders in capturing contextual requirements for automated transport systems can be a challenging task, especially when they are locally distributed and limitations such as traveling restriction hinder personal presence. This paper presents experiences from hybrid site visits applied in contextual inquiry studies related to automated ground transport systems. The results rely on in-depth interviews and a follow-up survey with organizers and participants of the hybrid site visits. Initial findings reveal that physical participation is the preferred mode of attendance for contextual inquiry. Online participation may complement physical observations. However, the interaction between remote and on-site participants needs to be well facilitated, e.g. by own remote facilitator taking care of questions in the online chat.