Project deliverable Open Access
A seamless interaction with the public administration (PA) is crucial to make the daily activities of companies and citizens more effective and efficient, saving time and money in the management of administrative processes. In particular, online public services have an enormous potential for reducing the administrative burden of companies and citizens, as well as for creating saving opportunities for the PA. This potential is however far from being fully exploited.
Online services made available by the PA typically rely on standardized processes, copied from their offline counterparts and designed only from the public sector organizations’ own perspective. These results in online services fail to adapt to the specific needs of citizens and companies.
In SIMPATICO we address the above issues by proposing a novel approach for the delivery of personalized online services that, combining emerging technologies for language processing and machine learning with the wisdom of the crowd, makes interactions with the PA easier, more efficient and more effective.
SIMPATICO combines top-down knowledge of the PA with bottom-up contributions coming from the community. These contributions can be of different types, ranging from the qualified expertise of civil servants and professionals to problems and doubts raised by citizens and companies that find online services difficult to use.
SIMPATICO approach is able to take into account both explicit information sources coming from citizens, professionals and civil servants, and implicit ones, extracted from user logs and past user interactions.
SIMPATICO’s ‘learning by doing’ approach will use this information and match it with user profiles to continuously adapt and improve interactions with the public services. All the collected information on public services and procedures will be made available within Citizenpedia, a collective knowledge database released as a new public domain resource.
In this context the web site aims to increase project visibility and stakeholders involvement, attract new potential users and inform other research institutions and public administrations on the progress of the project.
This document briefly describes the SIMPATICO website and its organization. The website has been designed in order to maximise both the impact and outreach of the results of the project. The team is reporting here its first version but the web site is intended to be as much as possible a flexible and dynamic tool so it could improve during project lifecycle.