Business process management of retail enterprises based on the process-architectural approach

The acute problems faced by domestic retailers today can be considered: functional specialization, selection of unskilled personnel, including top managers who are poorly versed in process management issues, lack of available automated information systems, low level of detail of business processes, poor quality of information management support. The article includes the process-oriented and architectural approaches to management. The term «enterprise architecture» is the essence and the basic methodologies of enterprise architecture construction are considered. The overall architecture of the enterprise is a combination of business environment architecture and IT architecture. The expediency of introduction of process-architectural approach in the management of retail trade enterprises of substantiated and its advantages are identified. A conceptual model of business process management of retail trade enterprises based on process-architectural approach is proposed.