Published July 31, 2023
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BBMRI-ERIC User satisfaction survey template
Creators
- Maike Tauchert1
- Agnieszka Matera-Witkiewicz2
- Annelies Debucquoy3
- Aulikki Santavuori4
- Cornelia Stumptner5
- Eva Ortega-Paíno6
- Florian Hinterberger7
- Giorgio Stanta8
- Helmuth Haslacher9
- Joanna Gleńska-Olender2
- Joanna Vella10
- Josephine Uldry11
- Lou Ferraton11
- Lovice Sutherland12
- Małgorzata Witoń2
- Michał Laskowski2
- Mieke De Wilde3
- Nhutuyen Nguyen13
- Patrycja Gazinska14
- Peter Riegman15
- Ronny Baber16
- Sabrina Schmitt7
- Stella Antoniou17
- Teresa Escámez18
- and WG QMS members of BBMRI-ERIC member (Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Estonia, Finland, Germany, Greece, Hungary, Italy, Latvia, Malta, Netherlands, Norway, Poland, Slovenia, Sweden, Switzerland) and observer countries (Denmark, Lithuania, Spain, Turkey, Qatar, IARC/WHO)
- 1. BBMRI-ERIC
- 2. Wrocław Medical University
- 3. Belgian Cancer Registry
- 4. Wellbeing services county of Southwest Finland
- 5. Medical University of Graz
- 6. Spanish National Cancer Research Centre
- 7. Heidelberg University Hospital
- 8. University of Trieste
- 9. Medical University of Vienna
- 10. University of Malta
- 11. Swiss Biobanking Platform
- 12. Radboudumc Technology Centers
- 13. German Biobank Node
- 14. PORT Polish Center for Technology Development
- 15. Erasmus MC
- 16. University of Leipzig
- 17. University of Cyprus
- 18. Instituto Murciano de Investigación Biosanitaria Pascual Parrila
Description
The BBMRI-ERIC user satisfaction survey template is intended to help biobanks to have their services evaluated by their users on a regular basis and to collect feedback regarding future needs for services as well as suggestions for improving biobank processes. In this way, they comply with the requirement to seek feedback, for example, in ISO standards 20387:2018 and ISO 9001:2015. The survey template is the basis for the user survey and must be individually adapted by each biobank before it can be used to assess user satisfaction. To support this process, the document also includes an implementation guide.
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BBMRI-ERIC_User_satisfaction_survey_template_V1.0.pdf
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