BBMRI-ERIC QM Services and Research
Published July 31, 2023 | Version 1
Other Open

BBMRI-ERIC User satisfaction survey template

Creators

  • 1. BBMRI-ERIC
  • 2. Wrocław Medical University
  • 3. Belgian Cancer Registry
  • 4. Wellbeing services county of Southwest Finland
  • 5. Medical University of Graz
  • 6. Spanish National Cancer Research Centre
  • 7. Heidelberg University Hospital
  • 8. University of Trieste
  • 9. Medical University of Vienna
  • 10. University of Malta
  • 11. Swiss Biobanking Platform
  • 12. Radboudumc Technology Centers
  • 13. German Biobank Node
  • 14. PORT Polish Center for Technology Development
  • 15. Erasmus MC
  • 16. University of Leipzig
  • 17. University of Cyprus
  • 18. Instituto Murciano de Investigación Biosanitaria Pascual Parrila

Description

The BBMRI-ERIC user satisfaction survey template is intended to help biobanks to have their services evaluated by their users on a regular basis and to collect feedback regarding future needs for services as well as suggestions for improving biobank processes. In this way, they comply with the requirement to seek feedback, for example, in ISO standards 20387:2018 and ISO 9001:2015. The survey template is the basis for the user survey and must be individually adapted by each biobank before it can be used to assess user satisfaction. To support this process, the document also includes an implementation guide.

Files

BBMRI-ERIC_User_satisfaction_survey_template_V1.0.pdf

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