The Design for Product Service Supportability (DfPSSu) methodology: generating sector-specific guidelines and rules to improve Product Service Systems (PSSs)
Authors/Creators
- 1. Department of Economics, Management and Industrial Engineering, Politecnico di Milano, Via R. Lambruschini 4/b, 20156, Milano, Italy
- 2. Department of Management, Information and Production Engineering, University of Bergamo, Viale Marconi, 5, Dalmine (BG), 24044, Italy
- 3. N.BAZIGOS S.A. DESIGN AND MANUFACTURING OF MOULDS 26th km Old National Road Athens - Thiva - Mandra Attikis - P.O. 19600, Greece
Description
Nowadays manufacturers’ need to systematically develop innovative
integrated solutions is increasingly pushed by new technologies, a multiple
functionalities demand and a change in the customer value perception. For these
reasons, it is very complex for Product Service Systems (PSS) providers to fulfil
all the design requirements: designers must consider all the objectives the
PSS wants to achieve during its whole lifecycle according to different criteria,
which are often to be considered according to a trade-off balance. At present,
Design for X (DfX) design methods represent the most important attempt to enhance
product development according to certain characteristics or lifecycle
phases: authors believe they can also support the PSS design, redesigning or
enhancing products in certain X-dimensions, in particular those ones related to
“service supportability”. On this basis, a methodology generating new Design
for X (DfX) guidelines has been proposed: in this paper an application case in
the mold industry shows how a physical product can be improved when a service
has to be added and integrated. At the same time, new industry-specific
PSS design guidelines and rules are proposed.