Becoming Different: Information Behaviours During Times of Personal Change

In this presentation I  discuss our information behaviour during times of personal change. Using a new theory of information behaviour, I discuss how we provide, seek, assess, share, use, deny, avoid, and create information - during times of personal change and explain the role of these behaviours in reconstructing ourselves following a life event. This presentation  demonstrates how useful and appropriate information services can facilitate our progress during times of change and why poorly designed information services can act as barriers to successful change. I also discuss some of the factors that lead to information sources being seen as trustworthy and credible and why the information we see as trustworthy may change over time.