Assessing Government Service Delivery in Barangay Pili, Mogpog, Marinduque: A Resident Satisfaction Survey

Barangay Pili, Mogpog, Marinduque, a former mining area, continues to seek mediation measures from the government for improved service delivery and community life. The Citizen Satisfaction Index System (CSIS) assesses community needs and service requirements based on Section 17 of the Local Government Code. However, its limited use restricts data availability for barangay-level decision-making. This paper examines the satisfaction level of Barangay Pili residents with local government programs and services, providing a basis for policy formulation and priority setting. A CSIS-inspired questionnaire was used to gather data through survey research. Results revealed that VAWC Desk services received the lowest mean of 2.22, indicating a low level of satisfaction. Barangay leaders are encouraged to prioritize this service in program and policy formulation.