Place by Design Playbook

This deliverable 3.3, playbook comes from Task 3.1 (Immersive experiences in multi use play spaces) and provides a citizen participation playbook with instructions, protocols and guidelines for designing and implementing the immersive experience1.
The outcome will be a playbook for stakeholder engagement to be implemented in Task 3.2 (Business-to-business engagement) and 3.3 (Citizen engagement). ULTIMATE`s playbook bring together designers, strategist, developers and the citizens from various backgrounds as a team who can use the ULTIMATE playbook as an engagement tool. The playbook is useful in a team setting and aims to integrate knowledge dissemination in ULTIMATE`s case studies and lead them on how to start the stakeholder engagement process. The playbook will help the case studies and partners start conversations around complex topics that are hard to grasp at first thereby closing the differences and gaps that exist in a multi-stakeholder collaboration practice.
This will make it possible to design and implement the stakeholder engagement for the use case studies CS2 (NL), CS3 (IT), and CS9 (DK). The playbook will be used in D3.6 for validating developed immersive narratives for citizens. Validation will measure the success of the approaches we co-created and implemented and will come in the form of perceived quality of experience which is a subjective measure.
The developed playbook support stakeholders and citizens co-creation process in the ULTIMATE project. This is implemented through scoping their questions, identifying relevant community concerns, planning an effective action and prototyping it to test its impact with the users before development. The playbook will guide them to gather data and evidence, interpret their findings, and develop better understanding of the community and their needs. This will allow them to formulate a design that will lead to a tangible outcome – an immersive experience.

Method
We have formulated a citizen participation playbook with instructions, protocols and guidelines for designing and implementing the immersive experience drawn from our years of experience in co-creation with communities and development of an immersive narrative experience in public spaces.
Since 2016, NTNU have been collaborating with diverse team of artists, scientists, researchers, designers and architects working on tools related to the concepts of multi-use playspaces2, place by design and immersive narrative experiences. We have implemented all these concepts in public spaces in Trondheim and on a EU project called +CityxChange3. We have also examined several local intervention sites in connection to the use of tools for engaging communities and have successfully co-created installations and interventions using art, science, and technology.
As a Work Package 3 (WP3) team lead, we selected three use case studies (CS2, CS3 and CS9) that will validate the playbook. We also examined the transactions, activities, potential players and of the case studies so we can decide on the appropriate tools to adopt or use. We revisited the lessons we learned from our previous experiences in the co-creation process and in our implementations of multi-use playspaces, place by design and immersive narrative experiences to provide a new dimension in solving challenges in stakeholder engagements applied in a water-oriented world. Selected tools from our best practices were adopted and tested through internal workshops with our diverse team of artists, scientists, researchers, designers and architects at our Sense-IT4 Lab at NTNU. We use a Human-centred design thinking in our formulation of tools and methodologies in the current Playbook. The result of our case study co-creation process will impact the final outcome and legacy of the D3.3 ULTIMATE Playbook.

Conclusion
This report presents a citizen participation playbook with instructions, protocols and guidelines for co-creating the design and initial prototype in the development an immersive narrative intervention.
This deliverable covers the first version of the two playbooks that we are distributing within the ULTIMATE project. It covers 7 stages of co-creation framework: 1. Plan; 2. Understand; 3. Imagine, 4. Reflect, 5. Build, 6. Analyse, 7. Legacy. The first 4 stages: Plan, Understand, Imagine and the first part of Reflect will be validated in the first quarter of 2022. The remaining stages will be validated during the second and third quarter of 2022. To fully realise and validate the playbook as a viable tool, it must be put into practice. D3.3 is highly interlinked with the results of D3.4, which validates the current playbook during the use case study co-creation practice. The formulation of the final version of the playbook will require adaptation based on the outcome of the co-creation process in our case studies.
To fully realise and validate the playbook as a viable tool, it must be put into practice. The playbook as a tool can relatively save time, cost and resources of the public in terms of implementation. Ensuring transparent and creative co-creation with citizens and stakeholders may require a bit more time investments and this playbook ensures flexible, time effective, and impactful implementation. It also enhances the goodwill, trust and influence that the community earn or build up with the public through the pursuit of solutions to concerns that people need.