Influence of Implementation of Quality Management Practices on Operational Performance of Technical and Vocational Education and Training Institutions in the Sri Lanka - Study focuses on North Central Province
- 1. MBA student, Department of Business Management,Rajarata University of Sri Lanka, Mihintale
- 2. SeniorLecturer, Department of Business Management, Rajarata University of Sri Lanka, Mihintale
Description
The purpose of the research study was to explore the Influence of Implementation of Quality Management Practices (QMP) on Operational Performance (OP) of Technical and Vocational Education and Training (TVET) Institutions in Sri Lanka and the study focuses on North Central Province (NCP). QMP can be defined as a systematic approach to improvement of quality in organizations business processes. The aim of improving the performance is all about of its service quality, profitability, customer satisfaction, and productivity. The TVET includes the process of skilldevelopment of the workforce working in the industry of a country. After the implementation of QMP in the organizations then later organizations' management faced an issue, that there is a problem of low operational performance in (TVET) Institutions in many provinces. In the research study participated 202 students in many trade courses at TVET Institutions in NCP and a questionnaire used to gather data of QMP in the institution, student satisfaction and service quality. The results were analyzed using the SPSS software and used descriptive analysis, multiple regression analysis, correlations and t-test as analytical tools. Results revealed that there is a poor relationship between operational performance and customer focus and communication. However, the QMPs such as Employee Involvement and Continuous Improvement verified strong and significant relationship. It indicates that these TVET Institutions are not properly applying the QMP such as customer focus and communication in their institutions. Furthermore, this study recommended that TVET Institutions have to improve more on customer focus and communication.
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References
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