Deliverable D3.2 List of operational KPIs, analysis of the users' satisfaction and methodology as a whole, F-REL

The present document constitutes the Deliverable D3.2 “List of operational KPIs, analysis of the users´ satisfaction and methodology as a whole, F-REL” in the framework of the WP3, Task 3.1, and Task 3.2 IP4MaaS project. As a starting point, this deliverable will set the terminology list used in this project, summarizing the concepts from the previous IP4 projects. Those new concepts introduced by the IP4MaaS project will be differentiated, and special attention will be paid to those topics with a different meaning than the other IP4 projects (MaaSive, RIDE2RAIL, and COHESIVE). This deliverable, as the F-REL version, will focus on the update of the methodological framework to obtain the selection of the final list of KPIs to be used for the evaluation of demonstrations that will be used in all IP4MaaS project demo sites. The final list of operational KPIs is included in this Deliverable as D3.2 “List of operational KPIs, analysis of the users’ satisfaction and methodology as a whole, F-REL”  and also will be included in D3.3 “Final version of the methodological framework for future projects” . After explaining the methodology to define the list of KPIs in all the demonstration scenarios and providing one as an example, this deliverable indicates the methodology to perform the user satisfaction index (USI) questionnaires that will be asked to the users to evaluate their satisfaction with the IP4 solution and profoundly explain how the effectiveness will be calculated for each user profile and the technological innovation.