Analysis of complaints and damage to Samsung LED TV components at the Teuku Umar Service Center Denpasar, Bali

characteristics of the damage to the Samsung LED TV that came to the Teuku Umar Service Center for 42 days. The field of work carried out at the location is the repair of electronic equipment such as TVs, cellphones, and laptops. The tools used are various types of screwdrivers, multitester, solder, soldering iron, pliers, tweezers, and a magnifying glass. The work process at Samsung Service is done by replacing damaged TV components. Based on the results of the study, it can be identified that the complaints that often occur on Samsung LED TVs that come to the Teuku Umar Service Center are the TV turns off and is followed by damage to no picture, while other complaints only occur in a few cases. Damage that often occurs is PBA as much as 32%, power supply as much as 25.8%, LCD as much as 16.2%, LED as much as 12.9%, and TICON, housing top, trade in unit, and replace key each as much as 3 ,2%. So the most common complaints on Samsung LED TV are dead and no picture, while the most common component damage is the PBA and the power supply.