Strategic Management Plan for a Department Store (SM Store – EDSA, Philippines)

The SM Store is one of the largest leading conglomerate industries in the Philippines, it fulfills its role by expanding and innovating through its core businesses and generate employment and offers various activities and programs. The SM Store served millions of customers from the past and they stand firm and committed with the vision and values they uphold. Through research and observation, the researchers were able to be informed of the internal system of the entity and the policies and regulations they use to handle concerns, issues and other external factors that might affect the company.