Case Management Practices to Solve Problems and Fulfill Clients Needs at Bogor Correctional Hall

The correctional system in Indonesia aims to expedite an integration process between correctional citizens and societies. It is a must that correctional clients have prepared well enough so they can adapt to the social life with the knowledge and ability that they got from correctional programs. Correctional guides play an important role to make sure some of the correctional system goals succeeded such as assisting the client and preparing them to understand what might be right to do after their sentences are done. One of the practices, that correctional guides must do is case management which they become case managers for many clients. These practices are done to ensure their ability to solve problems and fulfill clients’ needs. The researchers used the qualitative method by interviewing correctional guides and clients in order to receive thorough information about the condition of works at Bogor Correctional Hall. Researchers also gather information from official reports, news media, and other literacy as secondary data. The findings are that correctional guides implement case management practices and play an important role as an advocate to solve clients’ problems. On the other hand, correctional guides find there are also obstacles. To summarize the research, correctional guides have implemented case management practices to solve problems and fulfill clients’ needs.