ISA is the Research Group of Applied Software Engineering at the University of Sevilla.
Published February 9, 2022 | Version v1.0.0
Dataset Open

Process Performance Indicators for IT Service Management: The PPI Dataset

Creators

  • 1. Universidad de Sevilla

Description

Set of process performance indicators defined in natural language, related to the IT service management processes of several public organizations in Spain as published in Estrada-Torres, B., del-Río-Ortega, A., Resinas, M., & Ruiz-Cortés, A. (2021). Process Performance Indicators for IT Service Management: The PPI Dataset. In Research and Evidence in Software Engineering: From Empirical Studies to Open Source Artifacts (pp. 125-132). CRC Press. DOI: https://doi.org/10.1201/9781003168393-8

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Additional details

Related works

Is supplement to
https://github.com/isa-group/ppi-dataset/tree/v1.0.0 (URL)