A Study On The Determining Factors Of Employee Performance For Success In Transportation Services In Jordan's Tourism Industry

Tourism and archaeological tourism industry contribute immensely to Jordan’s economy. An organisation’s strategy for success is based on individual employees’ achievement, which in turn is directly based on their performance.Thus, it is necessary to investigate the factors that affect employee performance in the industry.The objectives of the study are to examine the relationship and the mediating relationship between the variables that were selected against employee performance in the tourism and archaeological tourism industry of the transportation services.A survey of previous studies and theories related to the subject of the study was conducted by a literature review and data collected by distributing 600 questionnaires to air transport, ground transport, and maritime transport workers who represent the majority of the three regions (North, Central, and South) in Jordan.The research objectives were achieved by analysis using Statistical Package for Social Sciences (SPSS) version 22.0 and PLS version 3.0. The result shows a positive relationship between the variables selected. This study provides insights into the impact of HRM on employee performance of tourism and archaeological tourism companies in Jordan with employee engagement in a mediating role. Finally, suggestions are offered on the impact of HRM on Jordanian tourism and archaeological tourism companies, and employee engagement to achieve employee performance.