The Impact of ICT Critical Success Factors in Strategic planning: an Applied Study in Jordanian Government Agencies

Abstract: Strategic planning is a widely used tool in businesses, industries and organizations and has been recently adopted in public sectors. However, due to its special characteristics, strategic plans in government organizations are mostly developed at the institutional level. As services provided by government agencies, there must be technological solutions and science-based plans to provide the best services to customers. To solve these limitations, the study aimed to identify the impact of ICT critical success factors on Strategic planning at Jordanian Government Agencies. A quantitative questionnaire survey is conducted to examine the Impact of ICT Critical Success Factors in Strategic planning. Data is collected from (200) managers in Jordanian Income and Sales Tax Department middle and upper management. The results revealed that the degree of implementation of ICT critical success factors and the degree of implementation of Strategic planning in Jordanian Government Agencies from the point of view of upper and middle management were both in a high degree. Furthermore, there was an impact of ICT critical success factors on Strategic planning in Jordanian Government Agencies from the point of view of upper and middle management