Published December 1, 2019
| Version v1
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International Experience in Business Processes Improving on the Base of Architectural Approach
- 1. Università degli studi della Tuscia
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Abstract
Standardization is the pinnacle of the quality management instruments, which is vital for
satisfying customer needs and ensuring sustainable development of business. The ISO
9001:2015 (Quality Management Systems, QMS) standard requires organizations to use
the process approach. This paper proposes to use architectural approach for analysis and
improvement of business processes for implementation of the ISO 9001:2015 standard.
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