D2.9 Services Level Requirements (SLR)

D2.9 collects the project services requirements from all management team members. This information, a mandatory ITIL deliverable will be presented as Service Level Requirements (SLR) and is an important deliverable that must be clearly defined, documented, signed off, and understood by all project stakeholders before the Data Centre Services service could be delivered.
The long-term objectives of the Service Level Requirements (SLR) for the RESILIENCE Research Infrastructure (RI) are pivotal in ensuring that the project's services are aligned with the needs and expectations of all stakeholders. As a critical ITIL deliverable, the SLR serves as a foundational document that must be meticulously defined, documented, and approved before the commencement of Data Centre Services and after the definition of the Users and the Data Center services.