Employee Experience Management in the Modern Workplace: A Systematic Literature Review of Trends and Transformations

Abstract

Employee Experience Management (EXM) is an important field of study in modern business since it affects how happy, productive, and successful employees are. This systematic review brings together all of the current academic literature on EXM, with specific attention to its foundational elements, outcomes on organisations, and its effects on employees. Following the PRISMA framework, thorough searches in the Scopus and Web of Science databases was conducted, which gave 85 publications over the last 25 years. The studies were analysed across four major thematic dimensions: the integration of technology in shaping employee experience, the role of engagement and recognition, factors promoting health and wellbeing at work, and key influencers like leadership, work-life balance, career growth opportunities, and organizational culture. Findings suggest that experience of employees’ encompasses emotional, mental, and behavioural elements of an employee’s journey with their organisation. A positive experience correlates with improved job satisfaction, higher engagement, reduced attrition, and better organisational effectiveness. The review also highlights EXM as a layered and dynamic construct, including cultural, physical, and digital touchpoints within the workplace. While the research reveals compelling connections between EXM and desired organisational outcomes, limitations were noted—primarily concerning the scope of database selection. Future research should consider broader inclusion criteria to offer deeper insights into this evolving domain.