RDA TIGER D4.3: Final report on the lessons learned from providing Support Services

This deliverable provides a final evaluation of the RDA TIGER project’ Output Services Work Package (WP4). It tracks progress towards the solutions and remedies identified in previous deliverables, and describes lessons learned throughout the development process. It offers descriptions and status updates on the implementation and continued improvement of the main output of WP4, the RDA Knowledge Base (RDA-KB). The RDA-KB and WP4 aims to ensure the high quality, usefulness, maintenance, and sustainability of the WG outputs.

The deliverable also provides recommendations on how the RDA-KB can be usefully adopted by the RDA community; lessons learned during the process of development; as well as how support for RDA groups can be further improved in the future. 

The report is structured in roughly three main parts: the first (current) section is an extended executive summary, including main outputs, synergies, and challenges. The second part (sections 1-3) provides more in-depth detail on the outputs created in WP4, as well as a final status update of how various priority areas identified by the project have been addressed.  Finally, the third part includes lessons learned and recommendations for future work.