ORGANISATIONAL CULTURE AND EMPLOYEE'S COMMITMENT: A STUDY OF AKWA IBOM STATE CIVIL SERVICE

Abstract

This study examined the relationship between organisational culture and employee commitment in the Akwa Ibom State Civil Service, focusing on how cultural practices influenced service delivery, productivity, and staff efficiency. A descriptive research design was adopted, targeting 2,878 civil servants across five key ministries, and data were collected through structured questionnaires and interviews. The study applied Chi-square statistical techniques to test the hypotheses. Findings revealed that prevailing cultural traits such as bureaucratic rigidity, non-meritocratic promotions, absenteeism, and lack of accountability negatively affected employee commitment, including affective, continuance, and normative dimensions. While absenteeism and lateness were not found to have a statistically significant impact on service delivery or productivity, the results indicated a fragmented organisational culture that undermined motivation and morale. The study underscored the need for structural and cultural reforms, including merit-based promotions, performance management systems, and enhanced employee participation in decision-making. These interventions were deemed critical for fostering a committed workforce, improving productivity, and enhancing public service effectiveness in Akwa Ibom State.