BUREAUCRATIC CHALLENGES AND SERVICE DELIVERY IN THE AKWA IBOM STATE CIVIL SERVICE

Abstract

This study investigated the impact of bureaucratic challenges on service delivery efficiency in the Akwa Ibom State Civil Service. The research specifically examined how red tape, procedural delays, political interference, nepotism, corruption, and weak accountability mechanisms affected the effectiveness and responsiveness of public service operations. The study adopted a descriptive research design and relied on secondary data sources. The findings revealed that excessive bureaucratic procedures and rigid administrative structures significantly delayed the processing of files, pensions, and other essential services. Political interference and nepotism were found to weaken merit-based recruitment and promotion, thereby reducing staff morale and overall productivity. Furthermore, corruption and lack of accountability mechanisms, including the presence of ghost workers and mismanagement of public funds, impeded project implementation and eroded public confidence in the civil service. The study concluded that bureaucratic inefficiencies remained a major obstacle to effective service delivery in Akwa Ibom State. It recommended the adoption of administrative reforms, digitization of service processes, enforcement of merit-based recruitment, and implementation of accountability mechanisms such as the Integrated Payroll and Personnel Information System (IPPIS). These measures were suggested as essential strategies to enhance efficiency, transparency, and citizen satisfaction in the state’s civil service.