User Reviews of Leading Mobile Banking Applications in Türkiye (2025 Dataset)

This dataset contains large-scale user reviews collected from the Google Play Store for five leading mobile banking applications in Türkiye: İşbank (İşCep), YapıKredi, Garanti BBVA, Akbank, and Ziraat Bank. The dataset includes more than 250000 user reviews, covering multiple dimensions of user experience such as satisfaction, complaints, feature requests, and performance feedback.

Each record provides detailed information, including:

• package_name (unique identifier of the mobile banking app)

• review_id (unique review identifier)

• user_name (anonymized or pseudonymized user name)

• content (review text)

• score (star rating, 1–5)

• thumbs_up_count (number of likes/upvotes)

• app_version and review_created_version

• timestamps (UTC and Istanbul local time)

• bank_name (associated financial institution)

The dataset was collected in August 2025 using the Google Play Scraper library, ensuring systematic extraction of publicly available app store data. All reviews are provided in Turkish (scrape_lang = "tr"), with precise timestamps for temporal analysis.

This dataset can support research in:

• User experience analysis in digital banking

• Sentiment analysis and opinion mining

• Topic modeling and service quality evaluation

• Time series forecasting of user satisfaction trends

• Comparative studies across multiple financial institutions

Researchers, practitioners, and developers can use this dataset to explore trends in digital banking adoption, analyze service quality signals, and develop machine learning models for predicting user satisfaction in mobile financial technologies.