A COMPARATIVE STUDY BETWEEN PUBLIC AND PRIVATE SECTOR BANKS
Description
Private Sector banks adopt modern technology to provide banking facilities to customers. Public sector banks face difficulties to deliver banking services properly due to various factors such as poor infrastructure, inadequate knowledge of employees about modern technology, security threat etc. Many people avoid private sector banks due to high bank charges. Private sector banks have very few branch in villages as they provide banking facilities mostly to urban people. Many people rely on public sector banks more than private sector banks. The main objective of public sector banks is to develop the economy of the country. Public sector banks provide banking services to the rural masses. The work culture of private sector banks is very satisfactory. Many employees of public sector banks are not aware about advance technology. The work culture of public sector banks should be developed so that they can fulfill the expectations of customers. Customer satisfaction depends on various factors such as accessibility, cost, security etc. Banks emphasize on service quality to increase the level of customer satisfaction. Private sector banks provide better internet banking services to customers than public sector banks. The study is based on both primary and secondary data. In this paper, an attempt has been made to compare between public sector banks and private sector banks from various aspects.
Files
8. DR. ARUN MONDAL - Online.pdf
Files
(906.1 kB)
| Name | Size | Download all |
|---|---|---|
|
md5:585fb13c3c36fb42fafaa65a407327f7
|
906.1 kB | Preview Download |
Additional details
Identifiers
- ISSN
- 2455-295X
Related works
- Is compiled by
- Journal article: 2455-295X (ISSN)
References
- 1. Adah, J.A., Angioha, P.U., Ugwuonwu, C. & Akomaye, S. (2020). An empirical analysis of the relationship between working condition and the effectiveness of employees in commercial banks in cross river state. Journal of Banking and Finance Management, Vol.3, Issue 2, 18-24.
- 2. Kapparashetty, B.V. (2020). Role of banking sector on Indian economy. International Journal of Research and Analytical Reviews, Vol.7, Issue 1, 413-421.
- 3. Purbey, U.K. (2020). Indian banking industry : Challenges and opportunities. International Journal of Applied Research, 6(11), 309-313.
- 4. Goud, K.L. (2021). An analytical study on trends and progress of Indian banking industry. International Journal of Creative Research Thoughts, Vol. 9, Issue 9, September, 347-354.
- 5. Jhamb, R.K. (2022). Challenges and opportunities of banking sector in India. International Journal of Social Impact, Vol.7, Issue 1, January-March, 74-79.
- 6. Kamboj, J., Bhatia, B.S. & Bali, S.(2022). Service quality in banks : An analysis. International Journal of Creative Research Thoughts, Vol.10, Issue 9, September, 352-365.
- 7. Sreenivasamurthy, G.V. (2022). Analysis of Indian banking sector. International Journal of Multidisciplinary Educational Research, Vol.11, Issue 4 (1), April, 121-127.
- 8. Yuvaraj, D., Isthiyaq, M., Thoufeeque, T.M., Yaseen, A.M. & Dawood, K.S.N. (2023). Technology Impact on e-banking towards customer satisfaction : An exploratory research. Journal of the Oriental Institute, Vol.72, Issue 06, No.4, October-December, 115-123.
- 9. Singh, V. (2023). Indian banking : Challenges and opportunities. International Journal of Multidisciplinary Research, Vol.5, Issue 4, July-August, 01-07.
- 10. Padhy, L.P. (2023). Digital disruptions in the Indian banking sector-Opportunities and Challenges. The Journal of Indian Institute of Banking & Finance, July-September, 32-42.
- 11. Roy, S., Mahar, K., Chandra Sekhar, S. & Mahabub, B.S. (2023). Indian banking industry: Challenges and opportunities. International Journal of Management and Development Studies, Vol.12, No.10, October, 08-15.
- 12. Huang, W., Molyneux, P., Ongena, S. & Xie, R. (2023). The new challenges of global banking and finance. The European Journal of Finance, Vol.29, No.7, 693-699.
- 13. Svoboda, A. (2023). The impact of artificial intelligence on the banking industry. Journal of Banking and Finance Management, Vol.4, Issue 1, 7-13.
- 14. Samuel, N.N., Remigius, C.E. & Uduimoh, A.A. (2024). Internal controls, frauds in the Nigerian banking industry. African Journal of Accounting and Financial Research, Vol.7, Issue 3, 55-70.
- 15. Takeed, Z., Ali, M.D., Khattak, M.A.R. & Launer, M.A. (2024). Role of training and development on organizational commitment and employee retention in the banking sector of Afghanistan. International Review of Management and Business Research, Vol.13, Issue 2, June, 157-168.
- 16. Sharp, K., Lues, H., Klonaridis, R., Deventer, M.V., Muller, R. & Redda, E. (2024). Factors influencing consumers' attitude towards digital communications within the South African banking industry. International Review of Management and Marketing, 14(4), 19-28.
- 17. Ghimire, S.R. & Agarwal, N. (2024). Customer-centric digitalization in Nepalese commercial bank : Perspective from bank manager. Ajasra, Vol.13, Issue 7, July, 328-336.
- 18. Kavitha, J. (2024). A study on challenges and opportunities of emerging technologies in the Indian banking sector. International Journal of Latest Technology in Engineering, Management & Applied Science, Vol.XIII, Issue IX, September, 156-160.
- 19. Sah, S.K.(2024). A study on opportunities and challenges in the banking sector. Shodh Samarth-Research Journal of Commerce, Management & Economics, Vol.1(1), January, 24-35.
- 20. Subedi, D.P. & Adhikari, S.N. (2024). Impact of e-banking on service quality in Nepalese commercial banks. International Journal of Business and Management Invention, Vol.13, Issue 13, March, 41-53.
- 21. Rehman, F.U.& Lakshmi, T.V. (2024). A study on performance of Indian banking system. EPRA International Journal of Economics, Business and Management studies, vol.11, Issue 3, March, 72-82.