Published April 30, 2025 | Version CC-BY-NC-ND 4.0
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The Effect of Timely Preventive Maintenance (PM) on Tourists' Satisfaction with Hotels

Creators

  • 1. Associate Professor, Department of Management, Najafabad Branch, Islamic Azad University, Najafabad, Iran.

Contributors

Contact person:

  • 1. Associate Professor, Department of Management, Najafabad Branch, Islamic Azad University, Najafabad, Iran.
  • 2. Department of Management, Shahid Beheshti University, Tehran, Iran.
  • 3. Department of Management, Najafabad Branch, Islamic Azad University, Najafabad, Iran.

Description

Abstract: In This paper we explore the impact of performing preventive maintenance (PM) on time on tourists' satisfaction with hotel services. By analyzing existing literature on service quality and customer satisfaction and loyalty, we highlight how timely PM can enhance hotel facilities, improve service reliability, and ultimately boost tourist satisfaction. The study emphasizes the importance of maintaining high-quality services in the hospitality industry, particularly in the context of medical tourism, where comfort and reliability are paramount. The quantity and quality of maintenance are directly related to guest satisfaction and the overall quality of hotels. Finally, we examine several examples to illustrate the effects of PM programs on guest satisfaction. In this study, we analyze the effects of PM on guest satisfaction using a conceptual mode.

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Additional details

Identifiers

DOI
10.54105/ijml.I1816.05010425
EISSN
2582-886X

Dates

Accepted
2025-04-15
Manuscript received on 03 April 2025 | First Revised Manuscript received on 06 April 2025 | Second Revised Manuscript received on 10 April 2025 | Manuscript Accepted on 15 April 2025 | Manuscript published on 30 April 2025.

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