E-GOVERNANCE IN INDIA: PROGRESS, CHALLENGES, AND THE ROAD AHEAD

E-governance services in India aim to provide efficient, transparent, and citizen-centric government services through digital platforms. Initiatives like Aadhaar, DigiLocker, UMANG, and Bharat Bill Payment System have made essential services such as identity management, document storage, and utility payments easily accessible. E-governance caters to various stakeholders, including citizens (G2C), businesses (G2B), government departments (G2G), and employees (G2E). Key services include online tax filing, grievance redressal systems, and land record digitization, which have improved governance and reduced bureaucratic delays.

However, challenges such as digital literacy gaps, inadequate infrastructure in rural areas, language barriers, and data security concerns persist. Despite these issues, the adoption of mobile apps and government portals is growing, indicating rising trust in digital governance. To make e-governance more inclusive, India must address the digital divide through better infrastructure, multilingual platforms, and awareness campaigns. By overcoming these challenges, e-governance can transform governance, ensuring equitable access to services and empowering citizens across the country.