Robotic Process Automation for Telecom Billing Optimization

Robotic Process Automation is the new face of the telecom billing system, as it streamlines processes, reduces errors, and increases efficiency. This research investigates early adoption of RPA for the design, implementation, and operational metrics implications of telecom billing. Key findings include significant improvements in accuracy, substantial gains in terms of time saved due to automated workflows taking over repetitive and error-prone tasks performed by humans. Automation would serve to illustrate the potential transformative impact when stacked against traditional billing methods. Integration of systems involves certain complexities and thus breakdown or failure points, which needs to be compensated for through strong design and monitoring frameworks. The present study measures error rates, process automation workflows, and efficiency metrics that have provided great insights into optimizing the telecom billing system with RPA. This emphasizes strategic planning and flexibility to adequately realize the benefits of RPA while mitigating risks associated with dynamic telecom environments