Between time savings and additional effort: Generative AI in the workplace

AI-based chatbots are transforming the workplace significantly. They assist in information retrieval, analysis, and text creation, promising substantial productivity gains. Consequently, generative AI is often portrayed in the media as a catalyst for employee productivity. In practice, however, employees experience it in contradictory ways. While ChatGPT saves time on research, for example, it also requires additional work for fact-checking. This blog post explores the paradoxical impact of generative AI in the workplace.