ASSESSMENT OF FACTORS INFLUENCING SATISFACTION WITH NURSING CARE SERVICES AMONG PATIENTS IN A SELECTED HOSPITAL IN ILE-IFE, OSUN STATE

Abstract

Patients’ satisfaction with nursing care spans from their first step in the hospital till their final discharge and it entails all their contact with various health care professionals in the hospital. This study assessed  the factors influencing satisfaction with nursing care among patients in Seventh Day Adventist Hospital, Ile-Ife, Osun State. Using a descriptive survey design, and a sample size of 96, purposive sampling technique was used to select respondents from all the wards aside pediatric ward 5. The instrument for data collection was a self- structured questionnaire. Data from this study was analyzed using the Statistical Package for Social Sciences (SPSS) version 28. Findings from this study revealed that majority of the respondents had good knowledge about quality of care. Furthermore the expectation of the respondents were to be addressed by name and not hospital bed number and also to give them more listening ears. Furthermore this study revealed the major determining factor that influences patient’s level of satisfaction such as availability of enough health care services, conducive ward to initiate fast recovery for patients, and unbiased nurses attitude towards patients. There was no significant difference between gender, status and patients’ satisfaction with health care services. It was recommended that the culture of patient-centred care be fostered at all levels of nursing care delivery.

Keywords: Factors, Assessment, Nursing care services, Patients