Application of Fishbone Analysis for Evaluating Supply Chain and Business ProcessA CASE STUDY ON THE ST JAMES HOSPITAL

Conducting business is certainly not the easiest things to do in this hyper-competitive business fraternity. The scenario for the manufacturing firms is even more challenging as their value chain are the longest and widest by every considerations. Therefore, it is immensely vital for the manufacturing operators to analyze their supply chain properly so that they can establish a real good one in their armoury. The fishbone analyse is a tool for analyzing the business process and its effectiveness. It is also commonly referred as “Ishikawa Diagram” because it was invented and incorporated by Mr. Kaoru Ishikawa, a Japanese quality control statistician. It is defined as a fishbone because of its structural outlook and appearance. The fishbone analyse is a tool for analyzing the business process and its effectiveness. This study was intended towards evaluating the supply chain and business process of St. James Hospital. The analysis reveals that the problem areas are lack of proper equipment, faulty process, misdirected people, poorly materials managed, improper environment, and inefficient management.