Analisis Manajemen Beban Administrasi Terhadap Pelayanan Publik (Studi Kasus Badan Perencanaan Pembangunan Daerah Kota Semarang)

Administrative burdens arise as a result of the relationship that exists between society and the state in terms of public services. Administrative burdens are classified into three, namely learning costs, psychological costs, and compliance costs. This paper aims to research administrative burden management in BAPPEDA Semarang City. This research uses interview methods, observations at BAPPEDA Semarang City as primary sources and examines secondary sources consisting of journals, books and statutory regulations. BAPPEDA Semarang City has its own management to overcome this, namely through Community Consultation, Musrembang, FGD, Public Hearing, and the use of social media. For this reason, the author recommends monitoring the policies that have been made so that the administrative burden that arises can be minimized.