The impact of Key Performance Indicators on Enhancing Patient Satisfaction and the Quality of Occupational Therapy Services

This research investigates the impact of Key Performance Indicators (KPIs) on patient satisfaction
and the quality of occupational therapy services at the National Guard Hospital in Riyadh. A mixedmethods approach was employed, comprising quantitative analysis of KPIs and patient satisfaction
surveys, alongside qualitative insights from therapist interviews and patient focus groups. Findings
reveal a strong correlation between specific KPIs – such as treatment effectiveness and patient
feedback – and patient satisfaction scores, highlighting the vital role of KPIs in enhancing service
delivery. The study underscores the importance of strategic KPI implementation, ongoing training,
and patient-centered care in optimizing occupational therapy services.