Enhancing Automated Tools: Reporting Improvements and Bugs with Bug Builder

Qualitative Research

Part I - Manual Process

Task: Open a Issue for some automated test tool

Geneva Emotion Wheel 

List of emotions (Anger, Interest, Amusement, Pride, Joy, Pleasure, Contentment, Love, Admiration, Relief, Compassion, Sadness, Guilt, Regret, Shame, Disappointment, Fear, Disgust, Contempt, Hate)

What are the causes of these feelings?

Part II - Bug Builder

Task: Open a Issue for some automated test tool

Geneva Emotion Wheel 

List of emotions (Anger, Interest, Amusement, Pride, Joy, Pleasure, Contentment, Love, Admiration, Relief, Compassion, Sadness, Guilt, Regret, Shame, Disappointment, Fear, Disgust, Contempt, Hate)

What are the causes of these feelings?

Part III - Semi-Structured Experience Interview

1. How do you feel about opening a task to the automation team using the manual process?

2. What situations do you face when opening a bug manually to the automation team?

3. What were your first impressions of Bug Builder?

4. Do you feel that Bug Builder meets your needs for reporting automation bugs? Why?

5. Which Bug Builder features did you find most useful?

6. Which Bug Builder features did you find least useful or unnecessary?

7. How intuitive do you find the Bug Builder interface?

8. Has Bug Builder helped increase the efficiency of opening bugs? How?

9. Have you noticed any improvements in the speed of opening a bug since implementing Bug Builder?

10. Have you encountered any technical difficulties when using Bug Builder? If so, what?

11. What would you do differently if you had to implement Bug Builder again?

12. Have you received sufficient training to use Bug Builder effectively?

13. How effective was the team support provided during the Bug Builder deployment?

14. What additional support would you like to see?

15. Are you satisfied with the Builder? Why?

16. Would you recommend the Bug Builder to other testing teams? Why?

17. Are there any other tools or features that you think could complement or replace the Bug Builder?

18. Is there anything else you would like to share about your experience with the tool?

19. Are there any specific improvements you would like to see in the Bug Builder?