Holistic Service Design: The BPaaS Extension to Design IT-Support

This paper focuses on so-called digital services, hence services that rely to a significant extend on ICT, and in introduces a new concept called Business Processes as a Services (BPaaS) that is worked out in the H2020 project CloudSocket to support the alignment form domain-specific services layer to IT specific cloud applications. Concept models and semantics are used not only to enable collaborative service design but also to align domain specific business processes with executable workflows that are deployed in a cloud environment. The Business Process Management System Paradigm (BPMS) is re-questing the functional capabilities of the so-called BPaaS Environments (i) de-sign, (ii) allocation, (iii) execution and (iv) evaluation, which technically com-pose the ClouSocket Broker platform. This paper introduces first findings of aligning customers’ business needs with BPaaS cloud offerings using a model-based approach and second how this can be used to support collaborative services design.