POSSIBILITIES OF IMPROVING QUALITY MANAGEMENT SYSTEMS IN THE DIG-ITAL AGE

Abstract

It was noted that in the digital era, the classical approach to the definition of the concept and the emphasis on quality assurance are fundamentally changing. It is shown that focusing on the current and future needs of consumers requires prompt monitoring and regulation of product quality parameters on a real-time scale. Based on the forecast of the development of quality management systems, the structure of a digital system for ensuring the level of product quality required by the consumer is proposed in the article. Proposals for determining the minimum survey frequency for each of the measured (evaluated) quality parameters have been also developed. A mathematical model for establishing the number of numerical ratios about the value of single indicators of product quality is proposed too.