Published May 6, 2024 | Version v3
Report Open

Supporting Retention and Student Services in Online and Distance Education


The report by EADTU's working group on Retention and Student Services addresses concerns over declining enrollments and high dropout rates in open and distance learning universities. It discusses historical and contemporary perspectives on student attrition, emphasising the need for universities to adapt to diverse learner needs. The report aims to identify factors contributing to early departure in online and distance learning and shares successful approaches adopted by EADTU members to enhance student support and retention. It is structured into three chapters covering reasons for retention issues, curriculum design, data usage, and lifecycle intervention points for student support.

Contributing institutions:

European Association of Distance Teaching Universities (EADTU) | The Netherlands
Universidad Nacional de Educación a Distancia (UNED) | Spain
University of Jyväskylä (JYU) | Finland
Universitat Oberta de Catalunya (UOC) | Spain
The Open University (OUUK)| The United Kingdom
FernUniversität in Hagen (FernUni) | Germany
Anadolu University | Turkey


[Final] Supporting Retention and Student Services in Online and Distance Education.pdf