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Published November 30, 2019 | Version v1
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Enhancing Analytical Maturity in IT Functions: A Case Study on Framework Development and Implementation

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The pressing need for organizations to harness data-driven insights for strategic decision-making underpins the motivation for enhancing analytical maturity, particularly within Information Technology (IT) functions. This research paper explores the development, implementation, and implications of a comprehensive framework aimed at assessing and improving the analytical maturity in IT functions. Employing a mixed-methods approach, the study integrates qualitative insights from stakeholder interviews and quantitative data from benchmarking against industry standards. Key findings reveal significant gaps in analytical capabilities across various IT functions, with disparities in data management, reporting standards, and decision-making processes. The implementation of the proposed framework demonstrates a clear pathway towards achieving higher levels of analytical maturity, characterized by enhanced data governance, improved process efficiency, and strengthened strategic alignment. This advancement in analytical maturity not only supports organizational agility and competitive advantage but also lays the groundwork for cultivating a data-driven culture. The implications of this study extend beyond the theoretical contributions to practical recommendations for IT leaders and strategic planners seeking to navigate the complexities of digital transformation. Future research directions include longitudinal studies to examine the enduring impact of analytical maturity enhancements and exploring the framework's applicability across different organizational functions and industry sectors. This research underscores the pivotal role of analytical maturity in driving organizational success and the need for a systematic approach to elevate analytical capabilities within IT functions.

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