MODELING MANAGEMENT PROCESSES IN A NON-GOVERNMENTAL ORGANIZATION

Non-Governmental Organisations (NGOs) often face challenges exclusively related to managing and attracting financial resources, and it is necessary to develop specific models for modelling processes around management. These financial resources are fundamental to the efficient fulfilment of the organisational mission and objectives.  Regardless of the type of organisation, both are looking for models to update their management tasks and processes, resulting in advances in management, and in response to the demand for strategies and tools to improve management efficiency, transparency, accountability and efficiency in administrative processes. The aim of this research is to develop a model to improve the management processes of an NGO in São Luís, Maranhão, especially in relation to fundraising and the effectiveness of financial management. To achieve the proposed objective, a case study was carried out at the NGO in question, involving interviews with different internal stakeholders, such as managers, directors, employees and volunteers. In addition, the organisation's management processes were observed, analysing its work routines and tools. This mixed research approach, combining interviews and observations, provided a comprehensive understanding of the organisational situation of the NGO studied. The results revealed significant challenges faced by the NGO in terms of management and fundraising, especially in contexts of social vulnerability. However, the implementation of the proposed model demonstrated advances in the management practices of the organisation studied. The model presented enabled greater transparency and control over the NGO's administrative activities, as well as promoting greater engagement of those involved in decision-making. It can be concluded that modelling management control processes can be an effective tool for improving NGO management, especially with regard to transparency and accountability. The implementation of models such as the one proposed in this study can contribute to strengthening management practices and, consequently, to achieving the objectives of non-profit organisations such as the NGO studied.