Study of Use of Mobile Banking Application for Banking Services in India

Abstract

An electronic system called mobile banking provides most of the basic services available in daily, traditional banking, but it does so with the aid of a mobile communication device, typically a smart phone. The objective of the study is to understand the concept of mobile banking and to learn about the various banking services offered by banks through mobile applications. The study includes various services provided by banks on the mobile banking application and challenges faced by users on the mobile application.