Published October 27, 2023
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A Discussion on Organizational Resilience in Iranian Restaurants During COVID-19 Pandemic
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Small and medium-sized businesses were affected by the COVID-19 pandemic and suffered losses in Iran as well as across the globe. An organization's capacity for endurance and tolerance during a crisis is characterized as organizational resilience (OR). In this study, the organizational resilience of restaurants in Iran is evaluated via the lens of OR related dimensions measured by a survey adapted from HealthCheck a free self-assessment tool provided by the Department of Home Affairs of Australia's Organizational Resilience web site. Due to the limitations of time and resources to develop a proper scale, the study confined itself to interpret the descriptive statistical data about the following OR dimensions: decision-making, network and social capital, situational awareness and employee engagement. Analysis indicates a lack of awareness of crisis management and basic management components, and an overall lack of knowledge among managers and employees in terms of risk and crisis management, which is assumed to be a reason for minimal premonition at the onset and during the COVID-19 pandemic. Respondents (restaurant managers/owners) of the survey placed emphasis on the clear hierarchy and efficient decision-making within the organizations as vital parameters.
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References
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