EXPLORING TAXPAYER AWARENESS, PERCEPTIONS, AND SATISFACTION: AN IN-DEPTH STUDY OF ELECTRONIC INCOME TAX FILING IN DHULE AND NANDURBAR DISTRICTS

This research paper delves into the realm of taxpayer perceptions and actions concerning the electronic filing of income tax returns, focusing on the Dhule and Nandurbar districts. The primary objective of this study is to comprehensively investigate the prevailing attitudes towards electronic filing, while also evaluating the level of taxpayer engagement in these districts. The research is underpinned by three key dimensions: general attitudes, understanding, and satisfaction with the electronic filing system. The study employs a mixed-methods approach, incorporating surveys and interviews to gather insights from a diverse pool of taxpayers. Firstly, the research aims to unravel the general attitudes that taxpayers hold toward the electronic filing system. Secondly, it seeks to gauge the depth of taxpayers' comprehension regarding the process of electronically filing income tax returns. Lastly, the study aspires to measure the level of satisfaction that respondents derive from the electronic filing system. With a focus on Dhule and Nandurbar districts, the findings of this research provide valuable insights into the effectiveness of electronic filing implementation and its reception among taxpayers. This study not only contributes to the existing literature on tax compliance behavior but also offers practical implications for policymakers and tax authorities aiming to enhance the efficiency and user-friendliness of electronic tax filing systems.