PERCEPTION, LEVEL OF SATISFACTION AND CHALLENGES FACED BY HIGHER EDUCATION LEARNERS OF WEST BENGAL: A STUDY IN COVID-19 PERSPECTIVE

In the year 2019, every human being on the planet was confronted with a nightmare situation. All educational institutions, including schools, colleges, universities, and other educational institutions, were forced to close their doors. This pandemic, which was caused by a lethal virus, killed the entire educational system. The entire educational system has shifted to digital teaching and learning, or online teaching and learning. As a result, it's safe to assume that the students had a lot of difficulties in their educational practices as well. The current study was carried out in light of the awkward situation. Three variables were investigated in this study: perception, level of satisfaction, and educational challenges. There were a total of 201 responses. It was discovered that 70% of people have a favourable opinion of online education. On the level of satisfaction scale, 64.18 percent of respondents said they were moderately satisfied with online teaching and learning. In the current study, it was also found that there are no significant mean differences in the educational challenges faced during the pandemic between male and female students and between science and arts students. On the other hand, when it comes to the educational challenges that students face, there is a significant mean difference between UG, PG, and Other students.