Quality Management and Performance of Domestic and Industrial Plastic in South East Nigeria

The study evaluated the quality management of Domestic and Industrial Plastic in South-East, Nigeria. The specific objectives are to: examine the relationship between customers focus and output of Domestic and Industrial Plastic in South-East, Nigeria. Evaluate the relationship between quality control and profitability of Domestic and Industrial Plastic in South-East, Nigeria and determine the relationship between quality continual improvement and sales volume of Domestic and Industrial Plastic in South-East, Nigeria. The study used the descriptive survey research design. The population for the study was two thousand, seven hundred, and thirty-eight (2738) which consisted of management and senior staff of ten (10) selected firms out of the thirty-nine (39) manufacturing firms of Domestic and Industrial plastic, rubber and foam Manufacturing Firms in South East, Nigeria. A stratified sampling method was adopted the sample size of the study was three hundred and thirty-seven (337) out of which two hundred and seventy-one (271) returned.  The instrument for data collection used in the study was structured questionnaire. The validity of the instrument was ascertained with a proper structuring of the questionnaire and a conduct of a pre-test of every question contained in the questionnaire to ensure that they are valid. The reliability was tested using the Pearson correlation coefficient (r). The findings of the study revealed that there was positive significant relationship between customers focus and output of Domestic and Industrial Plastic manufacturing firms in South-East, Nigeria (r= .617 < .968, p<.05). There was positive significant relationship between quality control and profitability of domestic and Industrial Plastic in South-East, Nigeria (r= .703 < .834, p<.05) and there was positive significant relationship between quality continual improvement and sales volume of Domestic and Industrial Plastic in South-East, Nigeria (r= . 617<.698, p<.05). The study concluded that the growth, development and quality management of organizations is highly determined through customers focus, quality control and quality continual improvement which enhances the organizations output, profitability and sales volume. The study recommends amongst others that Organizations should try as much as possible to deliver their services based on the assurance given to customers and not vice versa as this will help to retain customers and improve the organizations standard.