THE IMPACT OF ONLINE LEARNING ON STUDENT SATISFACTION – CONCEPTUAL STUDY
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The foundation of online education dates back more than 150 years. Digital literacy gained ground in academia
with the introduction of the Internet in 1994, paving the path for online courses. However, COVID 19 has forced
its entry, penetrated into the education system and established its reign with a paradigm change from
conventional to online learning. This shift has changed the whole dynamics of education provided, leaving every
member in a state of urgency and utter confusion. This paper focuses on providing an outlook to students’ need
in the new norm of an online era an overview to students’ satisfaction in online learning, which needs to be
upgraded constantly so that each one gets a fair chance in adapting and flourishing with the new system.
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