Increasing Community Trust and Satisfaction Based on Organizational Performance and Local Government Innovation

This paper aims to determine and analyze the impact of organizational performance and government innovation on community satisfaction and public trust in the employees of the Banyuwangi Regency Population and Civil Registration Office. The total population is 1,749,773 people from all villages in Banyuwangi Regency spread over 200 villages. With the Slovin method, a sample of 400 respondents was obtained. Descriptive analysis is used to describe the description of respondents related to gender, age and education level as well as a description of the research variables used. The measuring instrument used was tested by testing the validity and reliability of the data. Hypothesis testing in this study uses SEM analysis using WarpPLS statistical software version 6.0. After analyzing the results of this research, it is found that organizational performance has a significant effect on community satisfaction. The second result is that local government innovation has a significant effect on community satisfaction. The third result is that organizational performance has a significant influence on public trust. The fourth result is: local government innovation has a significant effect on public trust. The fifth result is: community satisfaction has a significant effect on public trust. The sixth result is: organizational performance has an indirect effect on public trust through community satisfaction. The seventh result is that local government innovation affects public trust through community satisfaction.