USER-CHI project - D1.1: User requirements for USER-CHI solutions

This report presents the work performed by USER-CHI consortium members from February 2020 to October 2020, to define the users’ needs and expectations related to project products. Despite the COVID-19 affecting some of the planned tasks, the employment of online tools for contacting with end users and intermediate users, allowed to perform a successful user research, which is presented in this document. Results of user research are very consistent in the need of creating a higher performance charging points’ network dense enough, that ensures the availability of a charging point once it has been booked in advance remotely. This requirement directly involves two out of three basic components of the electromobility: charging infrastructure and applications. The third component, the electric vehicle, seems to be in another level as users state its satisfaction with a product that, although being expensive, cover the users’ expectations and is employed as a substitute product of the ICE vehicles.