E-BAGAM: BARANGAY SMS-BASED GRIEVANCE WITH ACTION TEAM MANAGEMENT SYSTEM

The information system aims to aid the barangay in resolving incidents within the community. The researcher was able to identify the problems within the community that contributes to the unresolved and unreported incidents. One of the problems that were identified as the inability to report an incident due to distance from the Barangay Hall to do it personally, this was addressed through the addition of the SMS feature of e-BAGAM from which it uses a local API that processes the incoming SMS. The problem of the provision of immediate response to the incidents from which could be resolved within the area was also addressed by e-BAGAM through the incident management by assigning the incident to the appropriate Team Leader of the Area. Another feature of the information system is the ability to provide the registered users with the status of their reported incident which is also available on the barangay official's page. The researcher used the 4+1 approach as a guide in Software Architecture wherein this model focuses on the viewpoint of different stakeholders. The views considered were necessary for the software development from which some were changed a bit to suffice those that are necessary to the information system. The researcher was able to identify Use Case View, Logical View, Data View, and the Development view as the views necessary for eBAGAM. Using this method the researcher was able to identify those modules and classes that are necessary to the information system from which contributed to its success.