Application of Software Engineering Methods in Modeling Business Projects in the Service Sphere

The purpose of the research is to substantiate the prospects for the use of software engineering methods in the development of projects of hotel and restaurant business, as well as to demonstrate the capabilities of modern information technology in the design of large hotel businesses.

Research methodology. The method of system analysis, structural modeling, as well as CASE-tools of software engineering, in particular the line of CASE-tools BPwin, AllFusion Process Modeler 7, erwin Data Modeler (Erwin user community 2021), which allows automatically building an IDEF0 model of any complexity, are used.

The novelty of the research and the practical significance of the obtained results is the possibilities’ demonstration of software engineering methods during the business projects development in the field of services.

Conclusions. Innovations are a decisive factor in determining new management technologies in the hotel and restaurant and tourism business. The development of modern information technologies greatly simplifies the stage of designing business processes through a hierarchical representation of objects in the subject area in the form of graphical structures. This makes it possible to provide group work on the creation of the model with the direct involvement of all analysts and specialists involved in the creation of the project. There are a large number of software products that allow you to automate the construction of graphical models. Today their application in the sphere of services is actual. The article gives an example of using CASE-technology to create a functional model of a modern hotel.