The Relationship Among Logistic Service Quality, Unlimited improvement and Business Performance: A Research on Libyan Air Cargo Company

Abstract

In an environment of intense competition due to globalization and technological developments, companies have started to give more importance to logistics management in order to keep their market and protect their activities. The main purpose of logistics management is to ensure the efficient realization of logistics activities such as flow, transportation and storage of semi-finished products, raw materials, products, services or related information in order to meet customer needs and provide satisfaction. Although the quality of service in the literature has been investigated in many service sectors such as banking, retailing, health, education and tourism, there are limited studies on the quality of cargo service providers.

In this study, the relationship of service quality of cargo companies and service quality with business performance were investigated. Data were collected by electronic questionnaire method. In the analysis of the data, variables were determined using exploratory factor analysis. Confirmatory factor analysis was used to confirm the dimensions.

Key words: Logistic service quality, business performance, unlimited Improvement

Abstract

In an environment of intense competition due to globalization and technological developments, companies have started to give more importance to logistics management in order to keep their market and protect their activities. The main purpose of logistics management is to ensure the efficient realization of logistics activities such as flow, transportation and storage of semi-finished products, raw materials, products, services or related information in order to meet customer needs and provide satisfaction. Although the quality of service in the literature has been investigated in many service sectors such as banking, retailing, health, education and tourism, there are limited studies on the quality of cargo service providers.

In this study, the relationship of service quality of cargo companies and service quality with business performance were investigated. Data were collected by electronic questionnaire method. In the analysis of the data, variables were determined using exploratory factor analysis. Confirmatory factor analysis was used to confirm the dimensions.