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JOINT HANDBOOK ON MIGRANTS' INTEGRATION: A SERVICE DESIGN AND SUPPLY PERSPECTIVE

easyRights; MICADO; MIICT; WELCOME; REBUILD; NADINE

On October 21 and 22, 2021, the six projects named MIICT, REBUILD, NADINE, MICADO, easyRights, and WELCOME, all funded under the European Union’s Horizon 2020 research and innovation program, organized their second Joint Migration Policy Roundtable. This Handbook reflects on the two thematic lines common to all the six projects, namely: co-creation, participatory design, and multi-stakeholder collaboration on the one hand; ICT or AI-based tools and novel digital services for supporting integration on the other. Its contents are the result of the discussion among Roundtable participants, which was articulated in two thematic sessions: the first taking stock of the cocreational dimension to frame the wider issue of service co-design for social integration; the second reflecting on the sustainability conditions of newly developed ICT or AI enabled tools and services.

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Publication date:
January 31, 2022
DOI:
10.5281/zenodo.5930586

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10.5281/zenodo.5930586

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Keyword(s):
Migrants, migration, integration, tools, ICT, services
Grants:
European Commission:
  • NADINE - digital iNtegrAteD system for the socIal support of migraNts and refugEes (822601)
  • REBUILD - REBUILD - ICT-enabled integration facilitator and life rebuilding guidance (822215)
  • WELCOME - Multiple Intelligent Conversation Agent Services for Reception, Management and Integration of Third Country Nationals in the EU (870930)
  • MIICT - ICT Enabled Public Services for Migration (822380)
  • EASYRIGHTS - Enabling immigrants to easily know and exercise their rights (870980)
  • MICADO - Migrant Integration Cockpits and Dashboards (822717)
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License (for files):
Creative Commons Attribution 4.0 International

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